Privacy Policy
Serendib Prime (“we”, “us”, or “our”) operates the Serendib Prime online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
Last updated: June 23, 2026
1.Information We Collect
When you place an order or register on our website, we may collect the following information:
- Full name and delivery address
- Email address and telephone number
- Payment information (processed securely through PayHere - we do not store card details)
- Order history and preferences
- Device and browser data collected automatically via cookies
2.How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations and delivery updates
- Respond to customer service enquiries
- Improve our website and product offerings
- Send promotional communications (only with your consent)
- Comply with legal and regulatory obligations
3.Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted partners only where necessary:
- Payment gateway (PayHere) for secure transaction processing
- Delivery and logistics partners for order fulfilment
- Legal authorities if required by law
4.Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL.
5.Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You may disable cookies through your browser settings; however, this may affect certain website functionality.
6.Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law.
7.Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at serendibprime587@gmail.com.
8.Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9.Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.
10.Contact Us
If you have any questions about this Privacy Policy, please contact us at serendibprime587@gmail.com.
Serendib Prime
- Email: serendibprime587@gmail.com
- Phone: 077 051 2383